Thursday, December 29, 2011
Broken iPad Glass
Upon returning home, I went online to do some research. Good thing my husband fixed the laptop screen last week. Funny how the laptop screen being out of commission for six months did not bother me, but the iPad screen being out of commission for fifteen minutes had me sick to my stomach. At any rate, my research took me to one forum that said Apple did not replace broken screens. The author compared it to returning a car to the dealership after being in a crash. I understood, but I kept reading out of desperation. I found a couple of places that replaced iPad screens for about $180 which was a bit cheaper than the reports about what Apple charged. I still couldn't afford $180 at this time not to mention the time my iPad would be away from our family. Finally, I read a post that gave me some hope. Apple had apparently replaced this woman's iPad free of charge, and her advice to other customers was to be humble, nice, honest, and non-expectant. She advised that the second you say you have heard they do this for others; they don't do it for you.
2. Say a prayer (continuously throughout the process)
7. Take complete responsibility (don't put down how the product is made)
And...Thank you Paul!